Brattleboro Tix  curtain illustration

Frequently Asked Questions

For answers to most of your questions, read on. If you have a question that isn't answered, please feel free to contact us.

What is Brattleboro Tix?
BrattleboroTix is Brattleboro, Vermont's arts and entertainment web site.

Visitors can search the calendar of events, and buy tickets online for movies, concerts, plays, classes, and other events in the southern Vermont region.

Organizations can become a member to use the site to sell tickets to events, as well as list and promote events easily. Are you selling tickets or time at an attraction, class, or event? Contact us.

Are tickets available here right up until curtain time?
Usually. Some presenters may decide to stop selling before the actual event takes place.

Is your website a secure site?
Yes it is. The https designation does not appear on the front page, but  when you get to the page where you enter your personal and credit card information, that page is secure. If you scroll down you will see the certificate. You can also check by opening that page in a new window (right click on page for pc/ control click for mac) and you will see the https designation.

Can tickets be mailed to me?
No. We only provide a on line ticketing service. You will receive an email conformation with links to print your tickets. You present these tickets  at the door.

What forms of payments and credit cards do you accept?
MasterCard, Visa, American Express, and Discover.

Can I still buy tickets directly from venues?
For most events, yes. Tickets are often available at the venue. Check with the event sponsor to be sure, though.

Is there a Brattleboro Tix box office where I can go to buy tickets? Where is it located?
Not at this time. We hope to find a suitable location for a kiosk at some point in the future.

Are there any hidden fees or surcharges?
We charge a small per ticket fee for handling. All costs are visible as you use the shopping cart to complete your order.

How will ticket purchases appear on my credit card bill?
Your purchase will be listed as Interticket purchases.

I own or manage a venue and it isn't listed on your site. What do I do?
Email us at brattix@sover.net and we will help you to list your venue.

I have a free event and have no need to sell tickets. Can I list it here?
Yes, if you sign your organization up for an account you can use the calendar to promote free events.

Who do I contact if I have a problem with my ticket purchase?
Email us at brattix@sover.net.

My printer isn't working, what can I do?
Contact us.

I think I ordered twice, can I cancel one of the purchases and get a refund?
Yes, but you must supply us with the bar code to obtain a refund.

What is Interticket?
Interticket is the online ticketing service that we contract with for seating charts, payments, and ticket printing.

I am having problems ordering on line. What can I do?
A couple of things. Make sure that you click "Basket"after choosing the tickets you want. On the next page (your basket), after you have reviewed your selection, scroll down in the window and hit the "Payment" button. That will take you to the page where you can enter your credit card information. Then make sure you scroll down again in the window and hit 'Payment " again.

If you are still having problems, try another browser if you have one. Make sure that your computer is set to receive "cookies".

My question isn't on this list. Who do I contact?
Email us at brattix@sover.net

 


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